Spain (mainland) and Balearic Islands
Portugal
Germany

Spain (mainland): 3,95€
Portugal and Balearic Islands: 5,95€
Germany: 7,90€

Orders are shipped between Monday and Friday, we do not ship on weekends or national or regional holidays.
All orders are shipped from different warehouses, so if you have ordered several brands they may arrive in separate packages.

Fifteen (15) calendar days. If fifteen (15) calendar days have passed since the time of delivery of the last product of your order, unfortunately you cannot make a return.

Spain and Portugal
Delivery to a Prime return point (4,90€)
Delivery to a post office (4,90€)
Scheduled pick up (7,90€)

Germany
Delivery to a post office (€ 7.90)

To make the return you have to process it in the following link:

https://return.iflastmile.com/nerety

If more than one product is returned, they must all be delivered in the same package.

To exchange a product you have to process it in the following link:

https://return.iflastmile.com/nerety

Remember to return all products in a single package.

Get store credit.
Receive a refund to the original payment method.
Receive the money in my bank account (instant payment via Reveni).

Some products may be in different warehouses, so it is likely that your gardens will arrive in different shipments.

Check the spam or promotions section of your email, you may find the confirmation email there. If it is not there, it is most likely that the email address used in the order is incorrect. If this is the case, do not hesitate to contact us at consultas@nerety.com so that we can check it.

Sequra is a payment method that allows you to make purchases on the spot and pay for them later in 3, 6 or 12 monthly instalments at no cost. You can also pay 7 days after your order has been shipped.
Simply add the products you want to the shopping cart and, when you have finished, select Sequra as your payment method at checkout, and you will be redirected to the Sequra website so you can fill in your personal details and add your card information.