Spain (mainland) and Balearic Islands Portugal Germany
Spain (mainland): 3,95€ Portugal and Balearic Islands: 5,95€ Germany: 7,90€
Orders are shipped between Monday and Friday, we do not ship on weekends or national or regional holidays. All orders are shipped from different warehouses, so if you have ordered several brands they may arrive in separate packages.
The delivery times for each product are indicated in the product description. In general, the estimated delivery time is 2 to 5 working days*.
*During the week of Black Friday, Christmas and sales it is likely that some items will take longer than usual to arrive due to high demand.
RETURNS
Fifteen (15) calendar days. If fifteen (15) calendar days have passed since the time of delivery of the last product of your order, unfortunately you cannot make a return.
Spain and Portugal Delivery to a Prime return point (4,90€) Delivery to a post office (4,90€) Scheduled pick up (7,90€)
Germany Delivery to a post office (7,90€)
To make the return you have to process it in the following link:
Remember to return all products in a single package.
Spain and Portugal Delivery to a Prime return point (4,90€) Delivery to a post office (4,90€) Scheduled pick up (7,90€)
Germany Delivery to a post office (7,90€)
REFUNDS
Get store credit. Receive a refund to the original payment method. Receive the money in my bank account (instant payment via Reveni).
It depends on the refund option you choose: Receive the money in my bank account (instantly). Get store credit (4 to 10 business days after receipt of the product). Receive a refund to the original payment method (4 to 10 working days after receipt of the product).
OTHER QUESTIONS
Some products may be in different warehouses, so it is likely that your garments will arrive in different shipments.
Check the spam or promotions section of your email, you may find the confirmation email there. If it is not there, it is most likely that the email address used in the order is incorrect. If this is the case, do not hesitate to contact us at consultas@nerety.com so that we can check it.
Sequra is a payment method that allows you to make purchases on the spot and pay for them later in 3, 6 or 12 monthly instalments at no cost. You can also pay 7 days after your order has been shipped. Simply add the products you want to the shopping cart and, when you have finished, select Sequra as your payment method at checkout, and you will be redirected to the Sequra website so you can fill in your personal details and add your card information.
