FAQ

How do I make a return?
To make a return, you can access the following portal:

https://return.iflastmile.com/nerety

How long do shipments take?
Shipments take from 2 to 5 business days, although some garments may take a few more days (in these cases it will always be indicated in the description of the garment).

All orders are shipped from multiple warehouses, so if you've ordered multiple brands it may arrive in separate packages.


I am missing a product to arrive, what happens?
Some products may be in different warehouses, so it is likely that your garments will arrive in different shipments.

I have not received a confirmation email, what happens?
Check the spam or promotions section of the email, the confirmation email may be there. If it's not there, you most likely made a mistake typing your email. In this way, do not hesitate to contact us at the email consulta@nerety.com so that we can review it.